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  1. Home

  2. Your Home

    1. Billing & Payments
      1. Budget Billing
      2. Deposit
      3. How to Read Your Bill
      4. Paperless Billing
      5. Past Due Account
        1. Final Termination Notice
        2. Reconnection of Service
      6. Pay Your Bill Online
      7. Ways to Pay
    2. Clean Energy Programs
      1. Energy Conservation
        1. Cold Air Leaks
        2. Home Heating
        3. Hot Water Heating
        4. Lighting
        5. Smart Use of Appliances
        6. Storm Windows & Doors
      2. Rebates & Clean Energy Offers
      3. Usage Calculators
        1. Electric
        2. Water
      4. Water Conservation
    3. Customer Service Information
    4. Financial Resources
      1. Cold Weather Protections
      2. Good Neighbor Fund
      3. Hardship Procedures
      4. Rebates & Clean Energy Offers
        1. Electric Vehicle Charging Equipment Rebates
      5. Residential Recycling Credit Program
      6. Special Payment Agreement
    5. Meters
      1. Access
      2. Net Metering
      3. Shared Meter
      4. Tampering
      5. Back-Lot Program
    6. Rates
    7. Seasonal Service
      1. Statement for Being Away from Property (PDF)
      2. Water
      3. Water Main Flushing
    8. Sign Up for Service
      1. General Guidelines
      2. New / Upgrade Your Electric Service
      3. Service Territory Map
        1. Electric
        2. District Heat
        3. Solid Waste
        4. Wastewater
        5. Water
    9. Solid Waste Services
      1. Garbage & Recycling Guidelines
      2. Household Hazardous Waste
      3. Large & Electronic Item Pick-Up
      4. Porter Service
      5. Residential Recycling Credit Program
      6. Yard Waste
    10. What Do I Do if...
      1. Contact the BPU
      2. Emergency
      3. Garbage & Recycling Concern
      4. Sewer Concern
      5. Street Light Concerns
      6. Water Concern
      7. Tree Concerns
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  3. Your Business

    1. Billing & Payments
      1. Budget Billing
      2. Deposit
      3. How to Read Your Bill
      4. Paperless Billing
      5. Past Due Account
      6. Pay Your Bill Online
      7. Ways to Pay
    2. Business Development
      1. Abundant Water
      2. Business Environment
      3. Economic Development
      4. Entrepreneurs
      5. Reliable Power
      6. Utility Assessments
      7. Community Business Resources
      8. Retool WNY
    3. Clean Energy Programs
      1. Energy Conservation
      2. Rebates & Clean Energy Offers
      3. Usage Calculators
      4. Water Conservation
    4. Customer Service Information
    5. Meters
      1. Access
      2. Net Metering
      3. Shared Meter
      4. Tampering
      5. Back Lot Program
    6. New / Upgrade Your Electric Service
    7. Rates
    8. Rental Properties
      1. Owner Never Off
      2. Past Due Account
      3. Shared Meter
      4. Third Party Notifications
    9. Solid Waste Services
      1. Commercial Garbage Dumpsters
    10. Water Main Flushing
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  4. Contractors

    1. Backflow Prevention
    2. Bulk Water
    3. District Heating Engineer Design Criteria
    4. Electrician
    5. Plumbing
    6. Waste Haulers
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  5. About

    1. Administration
      1. Leadership
      2. Live Broadcast
      3. Meet the Board
      4. Site Disclosure
    2. Communities Served
    3. Contact the BPU
    4. Finance
      1. Financial Reports
      2. Rates
        1. District Heat
        2. Economic Development
        3. Electric
        4. Solid Waste
        5. Wastewater
        6. Water
      3. Tariff Documents
    5. Healthcare
    6. History
      1. Electric
      2. District Heat
      3. Wastewater
      4. Water
    7. How We Generate Power
      1. Electricity from Gas
      2. Meet the Gas Turbine
      3. Meet the Steam Turbine
      4. Power from Water
    8. Jobs
    9. Legal Notices and Bid Opportunities
    10. Live Broadcast
    11. Monthly Newsletters
    12. Sign-up for Email/Text Notifications
    13. Public Power
    14. Quality & Environmental Reliability
      1. Electric
        1. Environmental Compliance
        2. Environmental Disclosure
      2. Sewer Maintenance
        1. Inflow & Infiltration
      3. Wastewater
      4. Water
        1. Backflow Prevention
        2. Water Quality
        3. Water Main Flushing
        4. Check Your Pipes
    15. Regulations
    16. Tours
      1. Electric
      2. District Heat
      3. Wastewater
      4. Water
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