Residents will need to contact Customer Service or the Garbage Hotline if they have questions regarding their bills. Possible errors will be addressed on a case by case basis.
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EACH WEEK, YOU MUST PLACE YOUR ORANGE RFID BIN AT THE CURB.
You may use your older yellow bin or separate container (box) marked with “Recycling” or “R” for overflow but the orange bin must be at the curb holding recyclables on your regular recycling day in order to earn the recycling rebate credit on your regular bill.
City of Jamestown residential customers had a recycling rate of only 35%. The BPU encourages customers to increase recycling through this program. Recycling is a requirement made by New York State and is included in the City Charter.
Your recycling container has been assigned to a specific address. If it is lost or stolen, please call the Garbage Hotline.
Residents should contact the Garbage Hotline to report a broken container and to request a replacement.
These customers may sign an affidavit form on our website or in BPU Customer Service. Such customers, while away, will be charged based on their recycling history. If a resident recycles on a regular basis, he /she will be eligible for the credit while out of town.
We continue to look into a single stream recycling program; however, at this time it is not economically feasible. With our current program, we are paid for a portion of our recyclables. In addition, the closest facility that accepts single stream recycling is approximately 40 miles away so we would incur transportation costs as well.
Customers will receive the credit if they recycle at least once during their billing cycle. However, customers are encouraged to recycle every week.
Each unit is assigned its own account number. When distributed, the containers should be clearly marked with the apartment number or letter. The bin stays with the residence even if the customer moves.
Each resident is able to put out additional containers for their recyclables. Containers must be clearly labeled “recycling” for our employees. The old BPU yellow bins, new blue bins or cardboard boxes may be used for additional recycling. The bin with the RFID tag MUST be put at the curb with recycling items to receive the credit. Please do not bag or cover recyclables.
This is a residential recycling program only. Any dwelling that is classified as a commercial building will continue to use the BPU yellow recycling bins.
The current BPU billing system is linked to the recycling software. Once a container is scanned, the credit will be issued to the appropriate customer. If a container is not scanned, a credit will not be issued to that customer.
Non-City customers need to follow BPU policy as long as they are using our service.
For residential accounts where the landlord pays for services, landlords are responsible for their tenants’ recycling. Each apartment receives its own recycling bin to use. The landlord may contact the BPU to determine which tenants are recycling and which are not.
A manual log sheet is available to each driver if the technology is unavailable for any reason. A spare scanner unit also is available to BPU employees for use in the field. The scanners are a part of a cell network and can record any information up until the point when a scanner stops working.
Customer Service representatives as well as the Garbage Hotline and BPU Communications are available on business days to answer any questions or complaints received from the public.
If the assigned bin is not found at your new residence, please contact the BPU Garbage Hotline to order a replacement bin.