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1. How can I apply for the Good Neighbor Fund?
2. How can the fund help?
3. Who were John Alfred and Oscar Johnson?

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1. Who is eligible for rebates?
2. How are rebates are issued?
3. What are the rebate limits?
4. Do all Heat Pumps qualify for the program?
5. What are the required ratings for each of the CEE tiers for air source heat pumps?

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1. What do I do if the power goes out?
2. What is public power?
3. What are the benefits of public power?
4. How do rates compare?
5. Why are public power rates lower?
6. What are the other economic benefits of public power?
7. What are the national economic benefits of public power?
8. How is public power responsive to its consumer-owners?
9. How are public power systems regulated?

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1. What is the recyclable this week?
2. How can I get a copy of the Recycling Calendar?
3. What are the hours and phone number of the South County Transfer Station?
4. What are corrugated cardboard and boxboard?
5. What can I do with my yard waste?
6. What can I do with paint cans?
7. What can I do with my magazines and paperback books?
8. What can I do with hard cover books?
9. Do newspapers have to be covered?
10. What can I do with colored glass?
11. Can I recycle Styrofoam?

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1. Can I use a different container to recycle other than the orange bin?
2. Why did the BPU implement the Residential Recycling Credit Program?
3. What happens if my recycling container is stolen?
4. What happens if my recycling container breaks?
5. Are customers that live elsewhere for a certain part of the year going to be penalized for not recycling?
6. How much closer does the new program bring the BPU to single stream recycling?
7. What if I don’t have recyclables every week?
8. How will multi-unit houses be charged?
9. What if I have excess recycling and need more than one recycling container at the curb?
10. What about commercial accounts?
11. How are billing errors or disputes resolved?
12. What mechanisms will be put in place to adjust bills if a customer bounces back and forth from an ‘active recycler’ to a ‘non-recycler’?
13. How do non-City customers participate?
14. How is the matter resolved with a landlord who must pay a higher sanitation bill due to the unwillingness of his tenant(s) to meet our definition of recycling?
15. What is the contingency plan, if the technology isn’t available in a given day/week/month?
16. What do we do if we have questions about this service?
17. How do I obtain my RFID recycling container and when will I receive it?

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1. Where does the responsibility of the homeowner lie in regard to the sewer lateral?
2. Is it illegal to connect any downspouts, groundwater sump pumps or overflows to the sanitary sewer?
3. We have had backups at our home previously. What can we do to prevent this situation from happening again?
4. Why is my sewer bill higher than my water bill?
5. Will I be billed for sewer when I fill my swimming pool or can the fee be waived?
6. Am I allowed to install my own sewer line?
7. Can I, as a homeowner, do plumbing in my own home?
8. Does the Board of Public Utilities (BPU) have records of the location of my sewer?
9. What type of sewer lateral do I have at my home?

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1. When will I see discolored water or will I only see discolored water on my scheduled flushing day?
2. Why should I be aware of my scheduled flushing day?
3. How can I check for discolored water in my home?
4. Is it safe to use and flush my toilet on my scheduled flushing day?
5. What if I did laundry and the discolored water stained my clothes?
6. What if I pulled discolored water into my hot water tank?
7. Is discolored water safe?
8. What if I do not want to drink or cook using discolored water, even if it is safe?
9. Why does the Board of Public Utilities (BPU) flush their water mains?
10. Why does the Board of Public Utilities (BPU) flush during the daytime?
11. My area was just flushed and I am experiencing low pressure or volume from my faucet, why?