Customer Service Office


92 Steele Street
Jamestown, NY 14701

P.O. Box 700
Jamestown, NY 14702


Monday to Wednesday

9 a.m. to 4 p.m.

Thursday to Friday

8 a.m. to 5 p.m.

After Hours Trouble Line 

92 Steele St.
Jamestown, NY 14701

Jamestown, NY 14701


P.O. Box 700
Jamestown, NY 14702


Office of Consumer Services
3 Empire State Plaza
Albany, NY 12223


Let Us Work Together to Find a Solution 
Customers must contact the Jamestown Board of Public Utilities (BPU) with their complaint before contacting the New York Department of Public Service (DPS).

For consumer complaints that cannot be resolved with the Jamestown Board of Public Utilities, you may contact the New York Department of Public Service (DPS)

DPS complaints may be directed as follows:

Pay by Mail 

Jamestown, NY 14701

P. O. Box 700
Jamestown, NY 14702-0700

  • Many customers pay by U.S. mail in the envelope provided with the bill.  

Jamestown, NY 14701

Jamestown, NY 14701

My Account 
 Register Now
and use extended features.

  • AutoPay
  • Schedule Payments
  • Paperless Billing
  • Remind Me Later/Calendar Reminders

 Safe and Secure

  • Your information is kept confidential, secure, and backed by the highest security standards.


  • Paying online reduces paper use and is an easy way to help the environment.

Pay by Phone 

Jamestown, NY 14701

Jamestown, NY 14701

(716) 661-1660 ext. 3

When Paying by Phone

  • Select extension 3 and follow prompts to complete the transaction.  
  • Customers may choose English or Spanish options. 
  •  Payments may be made by credit card, debit card and e-check. 
  • Customers also can check on past payments.

92 Steele St
Jamestown, NY 14701

Jamestown, NY 14701