Customer Service Office

Monday to Wednesday

9 a.m. to 4 p.m.

Thursday to Friday

8 a.m. to 5 p.m.

Let Us Work Together to Find a Solution 
Customers must contact the Jamestown Board of Public Utilities (BPU) with their complaint before contacting the New York Department of Public Service (DPS).

For consumer complaints that cannot be resolved with the Jamestown Board of Public Utilities, you may contact the New York Department of Public Service (DPS)

DPS complaints may be directed as follows:

•  Website
• Phone
• Mail

• Many customers pay by U.S. mail in the envelope provided with the bill.  

My Account 
 Register Now and use extended features.

• AutoPay
• Schedule Payments
• Paperless Billing
• Remind Me Later/Calendar Reminders

 Safe and Secure

• Your information is kept confidential, secure, and backed by the highest security standards.

 Eco-Friendly

• Paying online reduces paper use and is an easy way to help the environment.

When Paying by Phone

• Select extension 3 and follow prompts to complete the transaction.  
• Customers may choose English or Spanish options. 
•  Payments may be made by credit card, debit card and e-check. 
• Customers also can check on past payments.