Water Quality

Annual Water Quality ReportBoard of Public Utilities Randal S Peterson Water Division Building

View the Annual Water Quality Report

Drinking Water

The Utility's goal is to provide you with high quality, safe, drinking water that exceeds every federal and state standard. As mandated by the Safe Drinking Water Act (SDWA), this Water Quality Report details our water resources, the results of our water tests, and other information. You can count on the Board of Public Utilities (BPU) for "quality on tap." Our results show it.

Hard Water

BPU Water is described as moderately hard, measured as 9 to 10 grains per gallon.

“Hardness” in drinking water is caused by two non-toxic minerals – calcium and magnesium. If these two minerals are present in your water in substantial amounts, the water is said to be hard because making a lather or suds for washing is difficult (or hard) to do.             

Water containing little calcium or magnesium is called soft water.

Water Temperature

BPU water temperatures average between 54 to 57 degrees Fahrenheit. The average January water temperature is 46 degrees Fahrenheit. The average September temperature is 64 degrees Fahrenheit.

Water Looks Cloudy

If your water appears cloudy when it first comes from the faucet, then clears, you are seeing tiny air bubbles in the water. The air bubbles are similar to the gas bubbles in beer and carbonated drinks. After a while, the bubbles rise to the top and are gone. This type of cloudiness happens more often in winter when the drinking water is cold.

Contact Us

If you have any questions about this report or your drinking water, please contact BPU Communications Coordinator, Rebecca Robbins, at 716-661-1680. We want you to be informed about your drinking water. 

More Information

If you want to learn more, we urge you to attend any of the regularly scheduled meetings of the Board of Public Utilities. The meetings are held at the following time:

  • 4 p.m.
  • Third or fourth Monday of every month 
  • BPU Board Room
    92 Steele Street
    Jamestown, NY 14701

A schedule of the meetings each year is posted on our website under "Board Schedule."  We encourage public interest in our community's decisions affecting drinking water.