Bilingual (Spanish) Account Clerk
Print Job Opening posted on 04/06/2018
The City of Jamestown Board of Public Utilities (BPU) has an immediate opening for a Bilingual (Spanish) Account Clerk. The BPU is a full-service utility provider serving residents and businesses in Jamestown, N.Y. and surrounding communities with electric, water, wastewater, solid waste and district heating/chilling services.
Applicants must have graduated from high school or possess a high school equivalency diploma; successfully completed 30 semester credit hours of college or business school with a concentration in account keeping and one (1) year of office clerical experience; OR One (1) year of office clerical experience which shall have involved the maintenance or auditing of financial accounts or records; possess good judgment skills, be dependable and have the ability to follow oral/written directions.
The Bilingual (Spanish) Account Clerk will report directly to the Customer Service Principal Account Clerk. They will be responsible for performance of a variety of customer service functions that include assisting Spanish speaking customers; balancing cash drawer, prepare batch for deposit; processing customer payments- in person payments made in the office, processing 3rd party support payments, dropbox payments, assisting with online and automated phone payments; be responsible for account maintenance including but not limited to; special payment arrangements, payment extensions, budgets, miscellaneous charges, credits, investigating billing concerns, creating accounts for new customers, energy star rebates, return mail, updating customer information; answers phones- assisting customers with various questions or concerns they may have; may perform routine keyboarding functions including typing of documents or data entry; generate reports to evaluate customer trends; orders supplies and equipment; operates calculator and other office machines in accordance with established departmental procedures; maintain simple inventories of supplies and/or equipment; may perform other duties as assigned by the Principal Account Clerk.
The BPU offers a competitive salary and benefit package.
The position of Bilingual (Spanish) Account Clerk falls in the Competitive Class of the Civil Service Commission Classification Plan. All applicable rules and regulations of the New York State Civil Service Commission (including all local rules and regulations) shall apply to this position.
Direct applications, resumes and letters of interest to:
Jamestown Board of Public Utilities
P.O. Box 700
Jamestown, NY 14702-0700
or by e-mail to: