If your electric service is disconnected, it can be reconnected within 24 hours if:
- You have either paid the amount due, or signed a special payment agreement and made the down payment;
- The Public Service Commission directs the BPU to reconnect service, or;
- You face a serious threat to health or safety.
If the BPU fails to reconnect your service within 24 hours, except for circumstances beyond its control, the utility must pay you $25 or $50 for each additional day you are without service.
If you receive public assistance, the BPU will schedule a reconnect if it receives a commitment of payment from the social service agency assisting you.
The BPU has the right to charge a fee of $30.00 plus tax to reconnect electric service during normal work hours (7:00 a.m. to 5:30 p.m., Monday through Friday); or $70.00 plus tax outside those hours and days.
The BPU has the right to charge a fee of $50.00 plus tax to reconnect water service during normal work hours (7:00 a.m. to 5:30 p.m., Monday through Friday); or $175.00 plus tax outside those hours and days.