If you fail to pay your bill, service is terminated only after required notice is given and a deferred payment arrangement is offered for your overdue bills.
Final termination Notice - Before service can be terminated for an overdue bill or deposit, you must be:
- Sent a Final Termination Notice. That notice is not sent until you have failed to pay a bill more than 23 days after it was mailed to you. Once you receive a Final Termination Notice, you have 15 additional days in which to pay the bill, arrange for payment, or contact the BPU about it before service can be turned off. If you think a mistake has been made in your account, please call the utility. The matter will be checked and disconnection of your service will be postponed while the matter is under question.
- The utility will offer you a deferred payment agreement at least five days before turn-off unless it is determined that you have the financial resources to pay the amount owing. If you sign a deferred payment agreement, service cannot be disconnected. If you are unable to reach an agreement with the BPU, the PSC staff will help you to make such an agreement.
- Unless you qualify for special protections described for "Hardship Procedures", your services will be turned off if:
- You fail to pay the amount due as shown on the Final Termination Notice, or
- You do not work out a deferred payment agreement with the utility.
Time of Termination
The BPU may turn off electric utility service for nonpayment between 8:00 a.m. and 4:00 p.m., Tuesdays through Thursdays only. Electric service cannot be terminated on a holiday, the day before a holiday, any day the business office is closed, or the two-week period during the Christmas-New Year season. Electric service can be turned off without notice any time there is a safety problem, with service being restored as soon as the problem is corrected.
If you live in an apartment building or a two-family house and the landlord fails to pay the electric bill for the building, you may be able to have the service kept on by joining with the other tenants to pay the bill. You have only to pay current charges and can deduct the utility payment from your rent. The BPU will notify you if the landlord has failed to pay by posting notices on the building and giving you a separate notice at least 15 days before termination. The BPU will also tell you whom to call to work out the problem.