In order for any customer owing arrears of any kind for electric service to obtain service or continue service, the customer must either pay the arrears or enter into an agreement with the utility to pay. These arrangements give rise to payment agreements. As a regulated electric utility, the BPU is obliged by law to make payment agreements available to customers whose payments are in arrears to help them get up to date. The agreement must be fair and must be based on your ability to pay.
The standard payment agreement is arrived at when the customer completes a financial statement. The usual agreement calls for a down payment of 15% of the amount considered in arrears and then monthly payments of one-tenth of the balance
To keep the payment agreement, the customer must make the agreed upon payments and pay all current amounts. Any account with a payment agreement that has a current amount due go into arrears is in default and may be disconnected
If the customer should default, the payment agreement may be reinstated by paying the current charges that have gone to arrears and making the payments agreed upon in the original agreement.
The agreement can be changed if you can show the utility that there are significant changes in your financial condition beyond your control.
If you cannot reach an agreement with the BPU, the PSC will help you.
You can write to:
Public Service Commission
Consumer Services Division
Three Empire Plaza
Albany, NY 12223
Or call the PSC HELPLINE at:
Business days 8:30 a.m. to 4:45 p.m.
Visit their web site at http://www.dps.state.ny.us or http://www.AskPSC.com
The PSC also has a special emergency HOTLINE for residential customers for matters concerning the turn-on or turn-off of electric service. PSC toll-free HOTLINE number is
Business days 7:30 a.m. to 7:30 p.m.