Deposit Policy

Electric Deposit Policy

The electric deposit amount is based on two times the average monthly bill for the previous twelve months. The Public Service Commission rules govern electric deposit policies as follows:

  • New Customers
    The BPU may charge a deposit for all residential electric customers who are seasonal or short-term customers (requesting less than one year of service).
  • Existing Customers
    Existing residential electric customers who have had their services disconnected for non-payment in the preceding six months, or who have accumulated two consecutive months of arrears without making reasonable payment, or have filed bankruptcy, may be charged a deposit by the BPU.
  • Public Assistance
    If you receive public assistance such as Department of Social Services (DSS) benefits or Home Energy Assistance Program (HEAP), Supplemental Security Income (SSI) or additional state payments, the BPU cannot require you to pay an electric deposit.
  • Deposit Request
    If you are required to post an electric deposit due to bankruptcy, the BPU will give you 20 days notice before the deposit becomes due.
  • Refund
    The BPU can hold a security deposit for the length of the bankruptcy. If you maintain a good payment record during that time, the utility will refund the deposit plus interest at a rate set by the PSC. The BPU will credit interest to your account on a yearly basis.

    Water, Waste Water, Solid Waste, District Heating and Cooling Deposit Policy

  • New Customers
    All new non-residential customers (commercial and industrial) will be required to pay a utility deposit for all applicable BPU utility services (water, wastewater, solid waste, district heating and cooling). The deposit will be required before service will be established. All other procedures will mirror those in place for electric, non-residential security deposits. All new residential customer without any history with the utility, you will be required to pay a deposit of $100 unless you can provide a letter from your previous utility that all utility bills owed it were paid on time for the past 12 months. In the situation where the customer does not receive all three water, wastewater and solid waste services, the deposit is calculated as $35 for Water, $40 for Wastewater, and $25 for Solid Waste, with a maximum total deposit of $100. The deposit will be returned if the customer has no disconnect notices for a period of 12 months. Simple interest of 1.5% per year will be paid on deposits.
  • Existing Customers
    Existing non-residential customers (commercial, industrial, and public authorities) will be required to pay the utility deposit if such customer meets the Public Service Commission definition of delinquent. A delinquent customer has made a late payment on two or more occasions within the previous 12-month period. The utility deposit will be based on twice the customerís estimated average monthly usage for the applicable services. Existing residential customers who have been disconnected will be treated as a new customer.
  • Garbage accounts will be paired with water accounts, Thus, a customer not having water service in their name may not have garbage service on their account.
  • Public Assistance
    Customers receiving public assistance CAN be required to pay a utility deposit.

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