Billing Policy

The BPU has a responsibility to supply electricity to its customers in a reliable manner, and the customer has a responsibility to pay utility bills promptly. Here are some important points about billing:

When to Pay

BPU bills are due and payable when received. Payments are considered OVERDUE 23 days after the bill is mailed to you. The due date is printed on the bill. If you pay after that, you will have to pay a late charge. If you have a question regarding your bill, call 661-1660 immediately.

HOW TO PAY

  1. PAY BY MAIL:
    Board of Public Utilities
    P.O. Box 700
    92 Steele Street
    Jamestown, NY 14702-0700
  2. PAY ONLINE:
    Log into http://www.jamestownbpu.com; click on the “Pay Your Bills Online Here" under “Quick Links” on the right side of the BPU homepage or click here. Follow directions to set up your account to pay by credit/debit card or e-check.
  3. PAY BY PHONE:
    Call (716) 661-1660
    Select option/extention 3 and follow the prompts.
    Spanisgh and English options available
  4. PAY IN PERSON:
    BPU Customer Service Office
    92 Steele Street, Jamestown, NY
    9 a.m. – 4 p.m. Monday, Tuesday, Wednesday
    8 a.m. – 5 p.m. Thursday, Friday
    City Treasurer’s Office
    Jamestown City Hall, 1st Floor
    9 a.m. to 4:30 p.m., Monday through Friday
    Town of Ellicott Building
    215 South Work Street, Falconer, NY
    8:00 a.m. to 5:00 p.m., Monday through Friday
  5. PAY BY DROP BOX LOCATIONS:
    CHECKS ONLY!
    BPU Office Building—glass enclosed area at the corner of the “D” building and driveway;
    City Hall Tracy Plaza Entrance;
    City Hall Police Station Entrance;
    Town of Ellicott Building, 215 South Work Street, Falconer.
  6. PAY BY AUTO PAY (FORMERLY EASY PAY OR EZ) ELECTRONIC TRANSFER:
    With Auto Pay, the amount of your bill can be automatically deducted from your checking account each month on its due date. Sign up using our online payment system at https://account.jamestownbpu.com as described above in "Pay ONLINE".
  7. BALANCED BILLING

    The Balanced Billing Program makes managing your utility bills even easier! This payment method is available for all qualified customers and may be established at any time during the year. Customers are required to have been a resident for one year at the current address. The budget amount will be established at the time of enrollment and for 11 months of the year, you will make equal payments. The program goes through a yearly refresh, beginning with the July bill, possibly causing an increase or decrease in the monthly amount based on the current account balance. No interest will accrue on overpayments. The BPU will monitor utility usage of balanced billing customers and suggest changes in the budgeted amount should it be significantly different than the historical data. If there is a rate increase mid-way during the customer’s budget year, the budgeted amount will be increased by the percentage of the rate increase. Either party can request an adjustment at any time.

    You may withdraw from the Balanced Billing option at any time, however, you may not re-enter the program for one year. If you miss two consecutive monthly payments, you will be removed from the program and the full amount owed will be due immediately, including all penalties. Re-enrollment will not be allowed for one year. Contact Customer Service at 661-1660 to request more information or to enroll.

PLEASE BE SURE TO INCLUDE YOUR BILL STUB WITH YOUR PAYMENT.

Billing Accuracy and Estimated Bills

Everything possible is done to bill your account accurately. Under certain circumstances, the BPU may issue you an estimated bill if it cannot read your meter, or if it appears that the reading may be wrong. The procedure used to estimate your bill is one approved by the Public Service Commission. Each estimated bill clearly states that it is based on an estimate. If, by using estimated bills, the amount you owe the BPU is understated by 50% of the actual usage or $100 (whichever is greater), you must be notified of that fact, in writing and you may make monthly payments on the difference.



Home Water Electric Wastewater Solid Waste District Heat About the BPU Contact Us