Questions, Problems, Appeals

Signing Up For Service?

Application for service should be made in person at the BPU Business Offices at 92 Steele Street.
Office hours are: 9 a.m. 4 p.m. Monday, Tuesday, Wednesday and 8 a.m. 5 p.m. Thursday, Friday.

Customer Service personnel will assist you with completion of the application.

Please be prepared to present two forms of identification, one of which should be a photo ID.

You also will need proof of either ownership or a rental agreement. A deposit may be required.

You will be billed for your service once a month.

Payment is due 23 days after your bill is mailed to you.



If you are not satisfied you can write to:

THE NEW YORK STATE PUBLIC SERVICE COMMISSION (PSC)
Consumer Services Division
Three Empire Plaza
Albany, NY 12223

Or call the PSC HELPLINE at:
1-800-342-3377
Business days, 8:30 a.m. to 4:00 p.m.

The PSC also has a special emergency HOTLINE for residential customers for matters concerning the turn-on or turn-off of electric service. The number is:
1-800-342-3355
Business days, 7:30 a.m. to 7:30 p.m.

A recording machine is available at this number after-hours. A representative will call you back the following business day. If your call is answered by a recording, be sure to give your area code with your phone number and your BPU account number.

For additional information, visit www.AskPSC.com

The BPU cannot turn off your service for your failure to pay the amount in question while your complaint is being considered by the Public Service Commission. All other amounts and bills are payable when rendered.



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