If you're a water customer who will leave home for the winter, we advise you to disconnect water services for the winter to prevent freezing pipes that sometimes occur in Jamestown's frigid winters. When no one is home to notice, your water pipes could freeze and break, causing damages to your home or building that could go undiscovered until you return in the spring, causing plenty of damage to your home and furnishings.
We suggest that you arrange for a winter water shut-off by calling our Customer Service Office at 661-1660. You or a representative must be present when the BPU comes to do that work to verify that the water service is stopped.
The BPU charges a basic service fee for water and wastewater services regardless of consumption or occupancy. We also have a charge for the combination of disconnection and reconnection of seasonal accounts. These charges will be added to the account when you return and reconnect service.
We also advise you to drain your home. Also, ask a friend or neighbor to check inside your house occasionally while you are gone.
Planning ahead can save you expense and inconvenience when you return in the spring.